Forum Discussion

Lynnn1950's avatar
Lynnn1950
New Contributor
2 months ago

Problem with Amazon Prime login

Recently switched to Cox Contour from another provide. Since the switch I have been unable to sign in to my Amazon Prime Video service. The tutorial video Cox provides doesn’t remotely correspond to what I see when I select The Prime App, it simply tries to sell you a service you are already paying for. 
Tried chatting with one of the tech support people, who kept trying to tell me that the problem was due to a local outage that only seems to affect Amazon Prime. Desperate for an actual solution!

  • ChrisJ2's avatar
    ChrisJ2
    Moderator
    2 months ago

    Hi, Lynn. I'm sorry for the issues you're having with your Amazon Prime login on your Contour equipment.  Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. I'm eager to help.