Hi, there. I sincerely apologize for the issues with these services. Though I have no specific reports here, if the issues are occurring on your smart TV's native apps as well as a laptop connected, neither of those are interfacing with your Contour equipment and the provider or connection may be the issue. Do you also have Cox.net internet service? If so, please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message so we can address that for you there.