Forum Discussion

kayers0309's avatar
kayers0309
New Contributor
6 years ago

Poor service

My system has been freezing and lagging for months. I have reset it hundreds of times and even had a technician come service it. At first it would only happen after pausing a show but now it is constant. The lagging has been getting worse the last month and usually i could turn the tv off and back on to fix it but now nothing works. 

  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    Hello, please make sure all connections are tightly fastened and free of damage. Do you have a splitter, by chance? Splitters can degrade in signal over time or fail without warning. Freezing and lag is typically an indication of a signal issue. Does this happen more so with live TV, On Demand or both? The best course of action may be to send out a service technician to diagnose further. For additional support, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator