Picture freezes on ACC Network channel
For the past two Saturdays (only times I tend to watch ACC Network), I keep getting picture freezes on the ACC Network channel. The audio doesn't cut out or stutter - just a 1 to 3 second picture f...
Forum Discussion
Hello,
This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Thank you.
Sharon
Cox Support Forum Moderator
This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Thank you.
Sharon
Cox Support Forum Moderator
Was there an answer to this as I have the same problem
- HI @Hokies,
If you are only having issues with that one channel and you have done the basic troubleshooting steps (check connections, remove splitters, unplug/plug box). Then you may need us to submit a ticket for you. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address.
Ben S.
Cox Support Forums Moderator
