Forum Discussion

Ed_B's avatar
Ed_B
New Contributor
5 years ago

Picture Freezes, goes black, loses sound on wireless boxes

I have 3 wireless boxes, They are never on at the same time. 1 seems to work great all the time, closest to the modem, one works great during the evening but not during the day, this one is only 15' ...
  • Allan's avatar
    Allan
    5 years ago
    Hello, Have you tried moving the boxes closer to the modem to see if there was any change? Also, how far from the modem is the box that always has issue. Lastly, have you tried swapping out the boxes? -Allan, Cox Support Forums Moderator
ham_neggs's avatar
ham_neggs
New Contributor

I started my service 2 days ago and having the same issue with the wireless box; the screen freezes or the sound stops.  The main watch tv is on the other side of the wall from the router.  

The two individuals on chat support could not tell me if the coaxial boxes would solve the issue.  They told me that there is an outage in my area; but when I check the web page it does not collaborate that.  I think they are using it as an excuse as they don't have an idea of what is wrong.  

I am starting to regret changing my service.  

DustinP's avatar
DustinP
Moderator
5 years ago
Hello Ham_neggs,

We don't want you to regret your choice in service. If there's an outage alert open in your area, this can cause an issue trying to schedule a service appointment at the time. With the issue remaining for you since the outage has cleared, support can help reserve a service appointment for you to diagnose the issue further.

Dustin
Cox Forum Support Moderator