Picture freezes for a couple seconds
Picture freezes for a couple seconds, then pixelates in a block like form, then back to normal. Have rebooted box a couple times, still happening. Thoughts?
Forum Discussion
I think this is a larger issue with Cox that they have yet to address. Not only do I have this issue on all my TVs, I also see the distorted picture on the Cox contour website on the computer. So that eliminates the boxes themselves as the problem. I also recently went to a local auto repair shop and they had the same problem on their TV. I think Cox needs to do an overhaul on their infrastructure.
Hello Ats73,
I am sorry that you are having this issue on your TV and the Contour website as well. Usually, if the issue is happening on just the TV, that can be tracked back to a signal issue. However, if the issue is a particular channel and is happening everywhere locally, then that may point to a feed issue. This could be on our end or the feed that we are receiving from the network. We would be happy to look into it for you. Can you email my team at cox.help@cox.com with your name, address, a link to this thread, and the channels that are affected?
Tiffany R.
Cox Support Forum Moderator
I am sorry that you are having this issue on your TV and the Contour website as well. Usually, if the issue is happening on just the TV, that can be tracked back to a signal issue. However, if the issue is a particular channel and is happening everywhere locally, then that may point to a feed issue. This could be on our end or the feed that we are receiving from the network. We would be happy to look into it for you. Can you email my team at cox.help@cox.com with your name, address, a link to this thread, and the channels that are affected?
Tiffany R.
Cox Support Forum Moderator
Thank you for the response. Good to know about the feed. I mostly seen the pixelation on CNN and also local CT channels 3 (WFSB) and 6 (WTIC). Is there a way that Cox can determine signal feed strength? Have other cable providers reported similar issues?
- @Ats73, I recommend sending us an email with your full name, address, and a brief description of this concern to cox.help@cox.com. -Allan, Cox Support Forums Moderator.
