Picture freezes for a couple seconds
Picture freezes for a couple seconds, then pixelates in a block like form, then back to normal. Have rebooted box a couple times, still happening. Thoughts?
Forum Discussion
Hello Sjt,
I am so sorry to hear that you are having tiling trouble. I can imagine how frustrating this would be. The blocks that you described are usually a sign of signal issues. First, I recommend checking the connections. You can do this by following the steps below.
1. Check the connections to ensure they are all secured and the cables are undamaged.
2. If you are using a splitter, bypass it by connecting the coaxial cable directly from the wall outlet to the cable box.
3. If you are using an amplifier in the home, check that it is secured and the light is lit to the AC adapter.
4. Powercycle the cable box by unplugging the power for 30 seconds and reconnecting it.
If you continue to have trouble we would need to look into this further and may even need to have a technician out to help resolve the tiling issue. Please feel free to email my team at cox.help@cox.com with your name, address, and a link to this thread.
Tiffany R.
Cox Support Forum Moderator
I am so sorry to hear that you are having tiling trouble. I can imagine how frustrating this would be. The blocks that you described are usually a sign of signal issues. First, I recommend checking the connections. You can do this by following the steps below.
1. Check the connections to ensure they are all secured and the cables are undamaged.
2. If you are using a splitter, bypass it by connecting the coaxial cable directly from the wall outlet to the cable box.
3. If you are using an amplifier in the home, check that it is secured and the light is lit to the AC adapter.
4. Powercycle the cable box by unplugging the power for 30 seconds and reconnecting it.
If you continue to have trouble we would need to look into this further and may even need to have a technician out to help resolve the tiling issue. Please feel free to email my team at cox.help@cox.com with your name, address, and a link to this thread.
Tiffany R.
Cox Support Forum Moderator
Is it possible this only happens in the evening? Does the neighborhood use, likely more at night, have an impact on signal strength?
- @Sjt, If the signals to your home are already degraded, then prime time viewing hours could significantly impact your experience with the service. I recommend sending us an email with your full name, address, and a brief description of this concern to cox.help@cox.com. -Allan, Cox Support Forums Moderator.
