Forum Discussion

Marcovaldo's avatar
Marcovaldo
New Contributor
7 years ago

Out of synch

I got my Contour box earlier this year after having a previous generation box for several years. Since then, I've noticed that, when I watch a program that I have recorded, after a while, the video and audio get out of synch. I can get them back in synch by exiting the program, turning off the box and then turning it on again and resuming the program, but this is annoying. It's the same television, so I think the fault is in the Contour box. Any ideas how to fix it permanently?

  • Becky's avatar
    Becky
    Moderator
    7 years ago
    Hi Marcovaldo, do you have a sound bar or audio receiver connected to the cable box and/or the TV? -Becky, Cox Support Forums Moderator
      • MariaL's avatar
        MariaL
        Moderator
        7 years ago
        Hi Marcovaldo,

        It's a good idea to check the coaxial connections and be sure every connection point is finger-tight. Changes in temperature and vibrations can sometimes cause the coax to work itself loose. If the receiver is out of sync with our network, you can reset the cable box by unplugging the power for 10 seconds and then plug it back in.

        Maria L.
        Cox Support Forum Moderator