Forum Discussion
I had a similar problem last night (Monday 12/16/2024). I recorded the two Monday night football games but had trouble when trying to watch. They kept freezing and then kicking me out of the recording. Both games. I decided to reboot the DVR box in the hope it would fix the problem but surprise, after it rebooted one of the games disappeared. So I tried to watch the other and freezing still happened. And then that game disappeared as well. I also noticed a baking show that was recording yesterday also vanished. The baking show was a series and there were like 9 recorded shows for the last 9 weeks. Guess what? ALL of the baking shows vanished. Not just the one recorded last night. Terrible. So basically all shows recorded on 12/17/2024 (plus the older baking shows) last night disappeared. And they do not show under the deleted shows section. I think COX was doing something in the Cloud during that time. I tried recording a replay of the football game much later and that worked. I was hoping that today everything recorded yesterday would reappear but alas, no. BTW all of the shows recorded before 12/16/2024) are still there. So only 12/16 recording disappeared. Again, minus the older baking shows.
Hi JRIC,
I'm truly sorry that you lost your recordings from yesterday. I'd like to take a closer look at this issue. Please email us at cox.help@cox.com.
Thank you.
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