Online recorded programs not playing.
My recorded shows, that are recorded online not a DVR in my house, glitch, stop, and won't allow me to watch the full recorded show. I show that I record every night was not able to be watched after ...
Forum Discussion
Hi marcfryetv,
I apologize that you have been having trouble playing recorded content. Did the one eps disappear, or the series? Please feel free to email us at cox.help@cox.com so we can investigate further.
Thank you.
Yes. I rebooted and one glitching show disappeared. The other is still there but it won't let me watch it.
Have you had any other issues with cable? When watching live TV, is there any freezing or interruptions? If the recording was corrupted, it may not play. Are you able to test a new recording at the moment to see if it can be played back?
I'm not home now. I don't have issues with live TV. Just recordings.
Hi marcfryetv,
I will be stepping in momentarily while Nichole is assisting another customer. Once you arrive home, can you try recording a random show and let us know if there are any issues with attempting playback? This will give us some great data on how to proceed with your troubles. Be sure to provide the details to us via email to Cox.help@cox.com. We look forward to your response.
Cox Support Forum Moderator
