Forum Discussion
I had a similar problem last night (Monday 12/16/2024). I recorded the two Monday night football games but had trouble when trying to watch. They kept freezing and then kicking me out of the recording. Both games. I decided to reboot the DVR box in the hope it would fix the problem but surprise, after it rebooted one of the games disappeared. So I tried to watch the other and freezing still happened. And then that game disappeared as well. I also noticed a baking show that was recording yesterday also vanished. The baking show was a series and there were like 9 recorded shows for the last 9 weeks. Guess what? ALL of the baking shows vanished. Not just the one recorded last night. Terrible. So basically all shows recorded on 12/17/2024 (plus the older baking shows) last night disappeared. And they do not show under the deleted shows section. I think COX was doing something in the Cloud during that time. I tried recording a replay of the football game much later and that worked. I was hoping that today everything recorded yesterday would reappear but alas, no. BTW all of the shows recorded before 12/16/2024) are still there. So only 12/16 recording disappeared. Again, minus the older baking shows.
- Srmccoy552 months agoNew Contributor II
We have the same problem with movies recorded in the past week. Movies from before Thanksgiving appear to be ok. Something to do with their upgrade on 12/11.
- NicholeC2 months agoModerator
Hi JRIC,
I'm truly sorry that you lost your recordings from yesterday. I'd like to take a closer look at this issue. Please email us at cox.help@cox.com.
Thank you.
- SDMarkW2 months agoNew Contributor II
I had issues on 12/16 as well. Recording would not play back. Message said I had already watched it with option to remove. I had not watched it. Tried again and said "Recording not available". Cox is FUBAR.
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