Ongoing Tuning Adapter reboots with TiVo's

My own struggles with the TIVO Tuning Adaptor now extend to roughly 4 months.  I've talked with a multitude of hard working, honest support folks who have tried to solve this problem.  Each time it gets raised to the tier 3 engineering, the ticket is silently closed with a weak excuse.  No check with me to see if the problem is resolved.  No notification to me that the ticket was closed.  Just a summary closure.  I have to call in to check, then the support person reads me the excuse.  First excuse 1) Customer has switched to Contour and no longer needs TIVO - false.  I tried a contour box, didn't like it, and returned it.  Both TIVO remained on the account during this period.  Second excuse 2) Cable card pairing issue diagnosed and fixed.  Hmmm. There was no pairing issue, it was a TA issue.  And the misguided fix didn't fix anything.

I would urge the COX support staff to press their supervisors for a real resolution to this issue.  COX is keeping them in the dark and encouraging them to offer false information to their subscribers.

I deeply suspect that COX has made upgrades to their network that are incompatible with the TIVO Tuning Adaptor. If this problem is unsolvable, then COX should admit it and formally withdraw support the TIVO.  Continuing to promise a solution when they likely know exactly what is wrong is insulting to your customers and an example of extremely poor corporate ethics.