Beginning March 2021, Cox updated their policy, stating you get one free contour box per customer. Does anyone know if that includes current customers at that time? I have been paying for two boxes, just checked my bill .
It's on their website at https://www.cox.com/residential/tv.html
All my statements...up to June-July...still charge $10 per month. The only change I see is renaming the charge from Contour Receiver to Contour Box...at $10.
I just checked my statements for this year in PDF and no policy.
I don't know if there is a difference between "receiver" and "box" but the List still identifies as "receiver."
The Perks to Updating Your Plan
- How does a "new customer" update a plan?
Existing and new customers now enjoy the same everyday pricing on TV service.
- This reads like Cox is eliminating promotional deals for new customers.
One Contour box is included in your TV package price.
- This begs the question: "What is a TV package?"
- On my statement, it could either be Contour TV or Total TV
- My Contour TV includes: Starter, Preferred, Advanced and Contour Guide
- Total TV tallies everything including the $10 rental for 1 Contour Box
My guess is there's now 1 set price for 1 Contour Box with, and depending on, your combination of services (Starter, Preferred, Advanced)...for all subscribers.
This set price includes the rental fee for 1 Box. If you add a 2nd box, it'll probably fall under a different header, such as Additional Equipment Rental or Other TV Fees and Surcharges.
Cox will not give-up charging at least $10 from every cable-TV subscriber.
