Forum Discussion

PegF's avatar
PegF
New Contributor
3 years ago

OnDemand Error Code 7.1.12

I have had Cox for years and always had OnDemand. Several days ago tried to watch a show and received error code 7.1.12. Error message says to call customer support because Cox is experiencing difficulties.  I did this three days ago. No one knows what the error code is. Rebooting the DVR and a new signal from Cox have failed to fix the problem. How can I get this resolved?

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    3 years ago
    @PegF

    Any Error code starting with 7.1.1 is related to Video OnDemand. Are you trying to purchase or view a free OnDemand show? Also, are you experiencing this on all shows?

    Jonathan J
    Cox Moderator
    • PegF's avatar
      PegF
      New Contributor
      3 years ago

      I was experiencing it trying to watch anything on OnDemand—TV shows, movies, etc.  Tried it this morning and it is working. At least three days without access.  Do I get a refund on my Cox bill?

      • DavidA2's avatar
        DavidA2
        Former Moderator
        3 years ago
        @PegF,

        I am happy to hear that your service is working now. We do not currently provide credits for issues with On Demand as it is not a paid service outside of the movie purchase itself.

        David
        Cox Forums Moderator