Forum Discussion

PegF's avatar
PegF
New Contributor
3 years ago

OnDemand Error Code 7.1.12

I have had Cox for years and always had OnDemand. Several days ago tried to watch a show and received error code 7.1.12. Error message says to call customer support because Cox is experiencing diffic...
JonathanJ's avatar
JonathanJ
Former Moderator
3 years ago
@PegF

Any Error code starting with 7.1.1 is related to Video OnDemand. Are you trying to purchase or view a free OnDemand show? Also, are you experiencing this on all shows?

Jonathan J
Cox Moderator
  • PegF's avatar
    PegF
    New Contributor
    3 years ago

    I was experiencing it trying to watch anything on OnDemand—TV shows, movies, etc.  Tried it this morning and it is working. At least three days without access.  Do I get a refund on my Cox bill?

    • DavidA2's avatar
      DavidA2
      Former Moderator
      3 years ago
      @PegF,

      I am happy to hear that your service is working now. We do not currently provide credits for issues with On Demand as it is not a paid service outside of the movie purchase itself.

      David
      Cox Forums Moderator
      • PegF's avatar
        PegF
        New Contributor
        3 years ago

        Thanks for your responses which are much better than the phone customer service reps.