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Missing_Episod2's avatar
Missing_Episod2
New Contributor
4 years ago

ON-Demand HBO Missing Episodes on multiple shows, particularly in the HD sections. Some examples include: New Pope, Big Little Lies (S2E7), OUTSIDER....This problem persists despite multiple cable box "resets". Not a customer equipment problem.Se

ON-Demand HBO Missing Episodes on multiple shows, particularly in the HD sections. Some examples include: New Pope, Big Little Lies (S2E7), OUTSIDER.... This problem persists despite multiple cable ...
MariaL's avatar
MariaL
Moderator
4 years ago
Hi Missing Episodes,

I am showing that all episodes for Season 1 and 2 of Big Little Lies, Season 1 of The New Pope, and Season 1 of The Outsiders are available in HD format On Demand. There are missing episodes with the SD format for Big Little Lies (Season 1 episodes 1, 2, 4-6, Season 2 all episodes), The New Pope (Season 1 episodes 3-5), and The Outsiders (Season 1 episodes 3-6). I reported this to our Video Content team to investigate. Thank you for bringing this to our attention.

Maria
Cox Support Forum Moderator
  • Bruce's avatar
    Bruce
    Honored Contributor III
    4 years ago

    Between a Cox subscriber and HBO, aren't there different Content-Delivery Providers depending on where a Cox subscriber lives?

    I doubt every Cox/HBO subscriber wanting to watch BLL would watch directly from an HBO server but instead from a regional Content-Delivery Provider.  What a subscriber in Virginia sees available on HBO would be different from what a subscriber in Arizona sees available on HBO due to different Content-Delivery Providers.

    Should Cox contact the Provider for missing episodes?

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