Forum Discussion

Zurq's avatar
Contributor II
5 years ago

On Demand.

Not able to use on demand, freezing occurs, tried everything. called tech support and they reset the cable tv and nothing happens. I have contour.

3 Replies

  • KevinM2's avatar
    Former Moderator
    Hi Zurq, On Demand uses up quite a bit of signal in order to function properly. If the On Demand is freezing, this could indicate a potential signal issue that needs to be corrected. Please make sure all connections are tightly secured and free of damage. If you have any splitters in the home, please also make sure those are in working condition as well. Please feel free to reach out to us privately for additional support. -Kevin M. Cox Support Forum Moderator
    • Zurq's avatar
      Contributor II

      checked my splitters they are all in good condition.

      • Karen_R's avatar
        Former Moderator
        Hello Zurq,

        We can take a closer look into this issue and we may need to schedule a tech visit. Please send an email to with your full name, address, and the forum post. We will follow up once we receive the forum. Thanks

        Cox Support Forum Moderator