Forum Discussion

randylund's avatar
randylund
New Contributor
2 years ago

on contour under guide/tv listings why is there in soooo many channels it says LA/PEG in the description what does this mean never saw this before?

sooo many channels from today thru 2 weeks from now the guide/tv listings have LA/PEG in the description, never saw this before, what does it mean why no description, supposedly cox just updated/upgr...
  • Becky's avatar
    Becky
    2 years ago
    Hi Everyone, we are investigating the issue with multiple Contour Guide channels displaying LA/PEG. The issue seems to be impacting every Cox market. I'm sorry for the confusion and inconvenience this has caused this morning! Our video teams are working to resolve this issue as quickly as possible. -Becky, Cox Support Forums Moderator
DRVEGAS's avatar
DRVEGAS
Valued Contributor

Is anyone having any luck by unplugging and replugging the ac ?

Becky's avatar
Becky
Moderator
2 years ago
Hi Everyone, the issues with Contour TV XRE-03114 errors and LA/PEG showing in the Contour Guide have been resolved. At most, you may need to reset your cable box by unplugging the power for 30 seconds. If you continue to have any issues with your cable boxes, please start a new Forums thread or email my team at cox.help@cox.com. -Becky, Cox Support Forums Moderator
  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor
    2 years ago

    Hi Becky. Any word on what caused the problem? Did it have anything to do with Public, educational, and government access television(AKA PEG-TV)?

    • Bruce's avatar
      Bruce
      Honored Contributor III
      2 years ago

      Yup...you deciphered it.  On our billing statements for cable TV, Cox charges a PEG Fee of $4.64.  The "LA" is Local Access.

      It appears this glitch only affected local affiliates.

  • DRVEGAS's avatar
    DRVEGAS
    Valued Contributor
    2 years ago

    Unplugging and replugging it is working 👍