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ZapperOne's avatar
ZapperOne
New Contributor III
9 months ago

No premium channels are working since outage cleared on 06/15/23

Hello All,

We had an outage for 14 hours, Southern California, this past Thursday (6/15).  Once the outage cleared none of my premium channels work, channel numbers 205-310, HBO, Cinemax, Showtime, TMC, Starz, Mgm+, nothing.  $295 a month and I can't even watch a movie.

Does anybody have any ideas what the problem might be?

Any help is greatly appreciated.

Thank you.

3 Replies

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  • DRVEGAS's avatar
    DRVEGAS
    Valued Contributor

    Try unplugging the boxes and the modem for about 5 minutes and replugging them all.

    • ZapperOne's avatar
      ZapperOne
      New Contributor III

      Thanks DRVEGAS,

      But between myself and COX support (chat and over the phone) we've tried that about six times now over the last couple days since the outage.

      The problem still exists. Ever since the outage this week, I can't play any of my premium channels.

      So, a tech support appointment is now set up.

      Question: Why does COX attempt to charge $75 for a visit to fix something they broke?

      I'm paying for premium channels already, they won't play now, and they still want to charge me monthly for the premium channels, and they believe they are entitled to a service fee after their outage caused this problem.

      Is this the new COX business model, break something that a customer is paying for already, then attempt to charge the customer to fix a problem after they break it?

      Is this a shady business scam on the part of COX?

      • WiderMouthOpen's avatar
        WiderMouthOpen
        Esteemed Contributor
        Is this the new COX business model, break something that a customer is paying for already, then attempt to charge the customer to fix a problem after they break it?

        No, just normal pushback you get from Tier 1 when ever you try to schedule a technician. Technicians cost the ISP money so they are trained to either warn customer of a possible charge (extremely unlikely in this case) or upsell to CCC. I think you will find this with most ISPs, not just Cox.