Forum Discussion

Rooibos's avatar
Rooibos
New Contributor II
7 years ago

No DVR functionality when cable service interrupted.

Last night the cable service and internet went out in my neighborhood. OK, so stuff happens. But what annoyed me is that during the outage, I couldn’t even watch content that was already stored on my...
Rooibos's avatar
Rooibos
New Contributor II
7 years ago

Thanks for the quick response Kevin.  However I still can’t quite understand why playing back recorded content requires a live cable connection.  Is Cox tracking my viewing habits?  Or is it, as I said, a bug in the box software?

BrianM's avatar
BrianM
Moderator
7 years ago
From what we were told during our original training on the Contour 2 system, the remote commands are actually ran through servers on our end and not necessarily the box itself like previous platforms. So if the box is experiencing connection/signal issues, you would not be able to do any of your normal commands at that time. Seems a bit strange, but that is how this platform works.

Brian
Cox Support Forum Moderator