New cable box won't pause live TV for an hour
When the guy came to repair my cable, he asked if I would switch to another box - they're smaller and work exactly the same. He NEVER told me I wouldn't be able to pause my live TV for an hour anymo...
Forum Discussion
Hi,
I apologize this was not discussed before the change was made. it sounds like they may have set up you with a wireless box or one that records on our cloud storage. These boxes have less pause time before they start playing again. I believe it's about 30 minutes if I remember correctly. Please contact us privately so we can investigate further. Our email address is cox.help@cox.com. Please include your name full street address and a link to your forum post
Greg
