Forum Discussion

sprint_car's avatar
sprint_car
New Contributor
5 years ago

NBCSN has had choppy/jerky video for about three weeks on myTV.

Technician was out last week and replaced my cable box but that did not fix it.  Hockey and racing was the worse I guess due to the speed of the camera action.  Hockey and racing on my other channels...
contour
jonny's avatar
jonny
New Contributor

I am having the same problems. Any fast moving content is choppy. I have two boxes and it happens on both, whether live or DVR.

JonathanJ's avatar
JonathanJ
Former Moderator
5 years ago
@Jonny

Can you also contact my team the next time this happens?

Jonathan J
Cox Moderator
  • pupdocdiver's avatar
    pupdocdiver
    New Contributor
    5 years ago

    I had this problem several months ago. Then it resolved. It came back again during lat night's hockey game.  What can I do. this is extremely frustrating.  I checked with a friend who has a different provider and his picture was fine. HELP!

    • KevinM2's avatar
      KevinM2
      Former Moderator
      5 years ago
      @pupdocdiver, are multiple TV's in the home having similar issues? Does this also occur when streaming content through the Contour app on a mobile device or tablet? I only ask because the issue might also have to do with the television's ability to handle the frame rate. -Kevin
      • pupdocdiver's avatar
        pupdocdiver
        New Contributor
        5 years ago

        Happens on all 4 of my samsung 4k tvs. Also on contour app. Tech came out and blamed on source signal from NBCSN. Unacceptable.  My friends with Fios and Direct tv have great picture (I went next door to check)