Forum Discussion

sprint_car's avatar
sprint_car
New Contributor
6 years ago

NBCSN has had choppy/jerky video for about three weeks on myTV.

Technician was out last week and replaced my cable box but that did not fix it.  Hockey and racing was the worse I guess due to the speed of the camera action.  Hockey and racing on my other channels...
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KevinM2's avatar
KevinM2
Former Moderator
Hi ManUMan, we wouldn't want you to leave the Cox family, and we can definitely investigate this further for you. Are all receivers impacted or only one receiver? Is this constant, or does this happen at specific times of the day? -Kevin M. Cox Support Forum Moderator
sprint_car's avatar
sprint_car
New Contributor
6 years ago

Hey Kevin, I can speak for my issue.  I only have one receiver in my home but I had it replaced a couple of weeks ago and it did not fix it.  There is not one certain time of the day that it happens, it happens any time of the day.  It's more noticeable during sports shows where the  view is on wide shots and the action moves like hockey, racing, or soccer. The close up shots like talk shows are far less noticeable.

  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    @Sprint Car, live sporting events are not compressed as much before being sent to you, and the feed is provided from the broadcaster. Therefore, these types of programs are more sensitive to signal issues in the home. It is not uncommon to see more tiling on live events than pre-recorded events and TV shows. To confirm, does this seem to only happen during live sporting events? -Kevin M. Cox Support Forum Moderator
    • sprint_car's avatar
      sprint_car
      New Contributor
      6 years ago

      I only watch live events on NBCSN so I'm not sure if taped shows have the same issue.  But here's something that I just remembered, if it makes a difference.  The last NASCAR race of the season was shown live on both NBC and NBCSN.  I watched it on both channels and NBC was just fine.  It was only NBCSN where it was choppy.

      • JonathanJ's avatar
        JonathanJ
        Former Moderator
        6 years ago
        @Sprint Car

        Are you apply to contact my team the next time this happens so we can check the signal levels. You can contact us via Facebook, Twitter, or at cox.help@cox.com.

        Jonathan J
        Cox Moderator