Forum Discussion

What_the_hill's avatar
What_the_hill
New Contributor
7 years ago

my bill

They say I have two rejected payments and I have yet to make a payment somebody else made a payment and my service is due to be cut off on the 6th and they won't let me make my payment for the one time payment because of these rejected payments which I did not make and I am the only authorized user on my account please help

  • Becky's avatar
    Becky
    Moderator
    7 years ago
    This is something we need to discuss offline. So that we can verify your account, please email our team at cox.help@cox.com. Be sure to include your full name and address in your email. We'll get to the bottom of this payment rejection issue! -Becky, Cox Support Forums Moderator