Forum Discussion

kara_beier's avatar
kara_beier
New Contributor
6 years ago

My 55" tv was damaged during an install...It was fine before the install...who do I contact???

A guy, not for Cox, but for ACT came...he did a terrible install..left wire hanging everywhere to where I had to get someone to come fix it. I also have a wire going through a heating vent!! The majo...
Becky's avatar
Becky
Moderator
6 years ago
Hi Kara, how awful! It sounds like we need to get another tech out to you. Exposed wires are unsafe. We can also submit a damage claim on your behalf. So that we can gather the contact information we need for the damage claim, please email your full name and address to cox.help@cox.com. -Becky, Cox Support Forums Moderator