Forum Discussion
Sherp
New Contributor
I also have this problem. I’m a new customer too, and my eve freezes, skips, sound kicks out...basically everything described above. It’s really frustrating. I’m waiting to see if anything can be done about it
KevinM2
5 years agoFormer Moderator
@Sherp, we recommend rebooting the internet modem first. After the reboot is completed, please unplug the cable receivers for at least 10 seconds and then plug them back in. If issues persist, please reach out to us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
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