Forum Discussion

NotOnDemand's avatar
NotOnDemand
New Contributor
7 years ago

missing shows OnDemand

Where are the HD episodes of Fox The Gifted? Episodes 109, 110 and 111 are missing.
  • MarkM1's avatar
    MarkM1
    Former Moderator

    NotOnDemand,

    We want to look into your issue with the HD episodes missing. Would you please send us an email to cox.help@cox.com with your name & full address? We want to see why those episodes are missing from OnDemand.

  • NotOnDemand's avatar
    NotOnDemand
    New Contributor
    And they released episodes 112 & 113 but those HD versions are also missing. I hope you realize that The Gifted does not have a separate tab for the SD and HD versions when scrolling through OnDemand like all the other shows have.
  • NotOnDemand,

    At this time, I'm not able to replicate that Episodes 109 - 112 are missing from the ROVI IPG On Demand FOX Gifted folder when taking these steps:

    On Demand > TV > TV Networks > FOX Series D - G >The Gifted

    Are you able to locate these episodes through the receiver with this path, now?

  • NotOnDemand's avatar
    NotOnDemand
    New Contributor
    hmmm...sounds like you aren't paying attention. Yes, those shows are there but that is not the issue. The issue is the HD episodes are NOT THERE.
  • MarkM1's avatar
    MarkM1
    Former Moderator

    NotOnDemand,

    I do apologize for the misunderstanding. In order to have this issue looked into, we will need to setup a ticket to our video group. Would you please send us an email with your name & full address to cox.help@cox.com? We will need to create a ticket to the correct group about this for you.