Lost Shows on Cox Contour Cable Box
Last night my Cox Contour box froze, and I had to force it to shut down. The screen went blank and the power switch would not shut it off. I held the power button down for a few minutes, then it wen...
Forum Discussion
I have been getting this problem quite a few times. Mostly in the morning. I would try running something on my DVR or delete and it would just lock. I try to do the reset box through calls and online and nothing after about 15 minutes. So I do the old unplug, wait 5 seconds, and plug back in my box. Every time I do that I lose at least a day or 2 worth of recordings.
I would like to get rid of my Contour HD Box Serial: SACDQBDWC from at least 7 years ago but I have so much on my DVR I don't want to lose it. Still wish there was a way to copy old DVR to new DVR
Hi @Hammerva,
I know how frustrating it is when your DVR is not working properly. It definitely sounds like you need to get your DVR swapped out. If you have one of our Panoramic Wifi Modems you may be able to get the CloudDVR which will allow your recordings to be saved in the cloud instead of locally on the DVR harddrive.
Ben S.
Social Media Support Specialist
I know how frustrating it is when your DVR is not working properly. It definitely sounds like you need to get your DVR swapped out. If you have one of our Panoramic Wifi Modems you may be able to get the CloudDVR which will allow your recordings to be saved in the cloud instead of locally on the DVR harddrive.
Ben S.
Social Media Support Specialist
