Forum Discussion

sarah8000's avatar
sarah8000
New Contributor
2 years ago

Lost mini box

We moved and need to discontinue service at our old house, but have a mini box on our account that we’ve lost…. Is there a charge for the missing equipment to close out the account?
Becky's avatar
Becky
Moderator
Hi Sarah8000, thank you for your post! My team can assist you with the issue of the lost mini box. Please email us at Cox.Help@cox.com so we can further assist you. -Becky, Cox Support Forums Moderator
sarah8000's avatar
sarah8000
New Contributor
2 years ago

I sent an email, but it seems like an easy yes/no question…. ?

  • Bruce's avatar
    Bruce
    Honored Contributor III
    2 years ago

    Yes...Cox will charge you for the missing equipment before closing or reconciling your account.