Forum Discussion

sarah8000's avatar
sarah8000
New Contributor
10 months ago

Lost mini box

We moved and need to discontinue service at our old house, but have a mini box on our account that we’ve lost…. Is there a charge for the missing equipment to close out the account?

5 Replies

    • sarah8000's avatar
      sarah8000
      New Contributor

      There are no amounts listed anywhere in the customer service equipment, just a section that states that the equipment must be returned. 

  • Hi Sarah8000, thank you for your post! My team can assist you with the issue of the lost mini box. Please email us at Cox.Help@cox.com so we can further assist you. -Becky, Cox Support Forums Moderator
    • sarah8000's avatar
      sarah8000
      New Contributor

      I sent an email, but it seems like an easy yes/no question…. ?

      • Bruce's avatar
        Bruce
        Honored Contributor III

        Yes...Cox will charge you for the missing equipment before closing or reconciling your account.