Forum Discussion

sarah8000's avatar
sarah8000
New Contributor
2 years ago

Lost mini box

We moved and need to discontinue service at our old house, but have a mini box on our account that we’ve lost…. Is there a charge for the missing equipment to close out the account?
Becky's avatar
Becky
Moderator
2 years ago
Hi Sarah8000, thank you for your post! My team can assist you with the issue of the lost mini box. Please email us at Cox.Help@cox.com so we can further assist you. -Becky, Cox Support Forums Moderator
  • sarah8000's avatar
    sarah8000
    New Contributor
    2 years ago

    I sent an email, but it seems like an easy yes/no question…. ?

    • Bruce's avatar
      Bruce
      Honored Contributor III
      2 years ago

      Yes...Cox will charge you for the missing equipment before closing or reconciling your account.