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Ichabod's avatar
Ichabod
New Contributor
5 months ago

Loss of Audio

I'm having a problem losing audio with MSNBC. Most evenings I lose audio & it always happens immediately after the SilverSea commercial when a commercial for a local (Phoenix) area business comes on. This sounds crazy I know but I have at least a dozen such events saved on my dvr. I have to reboot to get the sound back - about 12 minutes. And yes, I have tried the various audio (non) fixes with Cox personnel and they do not work. Can't keep Cox tv if this is not resolved.

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  • Becky's avatar
    Becky
    Moderator
    5 months ago

    Hi Ichabod, it doesn't sound crazy at all. This is the second time I've heard "Silversea" in the past few weeks, specifically regarding an audio issue after a Silversea commercial. I can imagine how frustrating this must be! I don't know what's happening, but I want to investigate so we can get this resolved. Please email cox.help@cox.com with your full name and address. We'll get to the bottom of this for you!