Forum Discussion

lennon2's avatar
lennon2
New Contributor
4 years ago

Live sports event recordings begin an hour late since DST ended.

 The correct time is displayed everywhere, but recording doesn't start when the game does. Guide displays correct start time, but Record option doesn't begin then. This started last Sunday when DST e...
JonathanJ's avatar
JonathanJ
Former Moderator
4 years ago
@lennon2

As CurtB suggested try rebooting the cable box and let us know if that didn't resolve the issue.

Jonathan J
Cox Moderator
lennon2's avatar
lennon2
New Contributor
4 years ago

Yes, but it happened again last night so I posted here. After that I had Cox do a reset but there isn't a live game to test till this evening. I'll be back then with the result.

  • BenS1's avatar
    BenS1
    Former Moderator
    4 years ago
    @Lennon2
    Do you have the Cloud DVR or a traditional DVR where recordings are saved on the heads inside of the box?

    Ben S.
    Cox Support Forums Moderator
    • lennon2's avatar
      lennon2
      New Contributor
      4 years ago

      Traditional. And it started on time tonight. Seems to be okay now. Thanks to all.+

      • CrystalS's avatar
        CrystalS
        Former Moderator
        4 years ago
        Hello @Lennon2,

        AWESOME!! I'm glad that it is working now. Is there anything else we can do for you? We are always available to assist you at any time. Please use the Cox app to manage your bill, reset equipment. We appreciate your business and being a loyal Cox customer. Please stay safe and healthy. Thank you for contacting the Social Media Support Group.

        www.cox.com/.../cox-app.html

        Check out the Cox App

        Crystal S.
        Cox Support Forum Moderator