Forum Discussion

Again2's avatar
Again2
New Contributor
4 years ago

Last 2 weeks have been having problems with the picture breaking up on channel 6.

Last 2 weeks have been having problems with the picture breaking up. This only happens with channel 6. Had the same problem 2 years ago, which turned out , after several visits from Tech's, to be a problem at Cox. When is this going to be fixed??

  • Bruce's avatar
    Bruce
    Honored Contributor III
    4 years ago

    What network is channel-6?  It might be local.

  • MichaelJ's avatar
    MichaelJ
    Moderator
    4 years ago
    Hi, I'm sorry to hear that you are experiencing any issues with channel 6. I am happy to help troubleshoot. Please email us with your complete home address, your first/last name, and the name of the primary account holder. Please check all connections to make sure they are all tight and restart the cable box by unplugging the power cord for about 1-2 minutes, then plug the power cord back in. A restart will take a few minutes. Is the issue happening on more than one cable box? Our email address: cox.help@cox.com Thank you, Mike