Forum Discussion

James_Scott's avatar
James_Scott
New Contributor II
3 years ago

Issues with Sound cutting out for a couple seconds.

Hello, I have contacted support, had technicians out to the house, but the issue persists.  Tech said that there was a problem in the neighborhood, but nothing has been done about it.  Tired of waiti...
bryaninphx's avatar
bryaninphx
Valued Contributor
3 years ago

It's a problem with the way Cox is encoding and or transcoding the original source video from MPEG2 to H.264 (MPEG4).
Its a problem for most everyone. Cox is also prioritizing IP (internet) traffic over QAM video traffic on their network.