Hi @Macw,
That is not how we want you to feel and I know it is important for you to get the best value for your services. Cox provides the Support Forums as a service to its customers to help them obtain technical support, exchange ideas, and get information relating to Cox products and services. Billing and account questions that require the sharing of personal information aren't suited for a public forum. For further assistance, please contact us via Facebook or Twitter @coxhelp or email us at cox.help@cox.com with your full name and address.
Ben S.
Cox Support Forums Moderator
