Forum Discussion

tkat912's avatar
tkat912
New Contributor
3 years ago

Is COX internet required to use apps like Netflix through the contour box?

Currently have internet, cable and phone through Cox. Going to cancel internet service over slow up speeds and data limits.  If I cancel internet through Cox, then will I still be able to use apps ...
Internet and contour apps
Darkatt's avatar
Darkatt
Honored Contributor
3 years ago

Yes, Cox internet is required to use app on a contour box, because the internet is provided  by a modem inside the box, and the modem is on the cox cable system. If you want to use app on another internet service, you will have to use them on a spart tv, or a firestick. 

  • tkat912's avatar
    tkat912
    New Contributor
    3 years ago

    Thank you.

  • Andrew_Wees's avatar
    Andrew_Wees
    Contributor III
    3 years ago

    there is no modem in the boxes it's over coax

    • Bruce's avatar
      Bruce
      Honored Contributor III
      3 years ago

      If you do this, you'll see the DOCSIS stuff.

      • On the remote, hold down Exit for 5 seconds
      • Press Down arrow 2 times
      • Press 2 on keypad

      (This kinda confuses Contour but eventually its diagnostic page will load)

      • Highlight System
      • On remote, press OK
      • Highlight DOCSIS
      • Darkatt's avatar
        Darkatt
        Honored Contributor
        3 years ago

        Thank you, my response may have been more blunt, since I used to work for cox, and KNOW what is inside those boxes, LOL.