Forum Discussion
Peggie
3 years agoNew Contributor
I have 2 mini boxes. Cables are secure. Having the signal cut out from time to time is not the weird part. It's the skip-and-repeat thing. Originally, I thought it only happened when I watched a particular channel., but I have experienced it on other channels as well. I wondered whether it indicated the box needed a reset, but I don't think that's it. The boxes are reset every night and occasionally, I manually reset them. I may never figure this out because the timing is so random and intermittent.
DavidA2
3 years agoFormer Moderator
Peggie,
I understand where you are coming from. Intermittent issues are the hardest to track down and figure out. If you would like for us to take a look at your account specifically, we ask that you email us at Cox.help@cox.com with your service address and a link to this thread.
David
Cox Support Forum Moderator
I understand where you are coming from. Intermittent issues are the hardest to track down and figure out. If you would like for us to take a look at your account specifically, we ask that you email us at Cox.help@cox.com with your service address and a link to this thread.
David
Cox Support Forum Moderator
- Peggie3 years agoNew Contributor
About a week ago, I had a technician come to my house and replace the box. The problem has not recurred since. 😊