Forum Discussion

socal_transplan's avatar
socal_transplan
Contributor III
7 years ago

intermittent tiling & dropped signals in mission viejo

a couple of weeks ago we started having transmission trouble here.  it was nbc then.  tiled all the way thru ellen, commercials & all & into the evening news.  that bespeaks cox issues to me.

lately it's been msnbc.  it was off air twice during one hour tonight.  what's up?

  • Becky's avatar
    Becky
    Moderator
    7 years ago
    Hi Socal, there are no open tickets related to issues with NBC or MSNBC. Is the tiling and "temporarily off air" message occurring on all mini boxes? If so, my suggestion would be to schedule a service call so an on-site technician can check the signal to the mini boxes. The mini boxes are one-way devices, so we're not able to check metrics remotely. -Becky, Cox Support Forums Moderator
      • Becky's avatar
        Becky
        Moderator
        7 years ago
        Hi Socal, it's not uncommon to see a signal issue only impact a handful of channels. Signal ingress or loss can sometimes affect only a single frequency or a narrow range of frequencies. -Becky, Cox Support Forums Moderator