Hi, there. I'm so sorry for the issues with your service and I want to help. If the box you 're using is wirelessly connected to the panoramic router, it may be signal interference. You can reposition the router and/or the streaming box to see if it improves for you.
The DVR is on the shelf, a foot above the router. As I said below, I had to change out each of the 3 DVR's I have, one at a time till the picture stopped flipping on and off intermittently, and the problem with the splitter stopped. The other 2 DVR's are functioning on the other 2 televisions, without the picture flipping on and off intermittently. Either signal quality or equipment quality issues.
Last year with the old Countour DVR, I was having intermittent drop outs in the audio. Since this was a Contour DVR, I would "rewind" to see if the audio was recorded, and it was not recorded. Talking with Cox support, they said that I should sign up for Cox Complete Care to keep the service costs low, and that within about 3 months that they should have the problem resolved. I started recording shows, and I was also able to show each of the 3 Cox technicians over 3 months of visits, what was happening. Cox was not able to solve the problem, and they would not refund my money. I had a discussion with a Cox representative about me being able to talk with a senior technician from Cox, with regards to a solution. A senior technician from Cox called me, and he said that he would get further testing performed on the system, and get back to me. About 2 weeks later, he called me to report that there was a problem found with an optical node (see Hybrid fiber-coaxial in wikipedia for details). I was told that a work order to fix the optical node was done, and in about 2 to 3 weeks later the problem finally was gone.
I appreciate that the Cox technicians try their best to fix things, using their training and equipment, but this issue was above their heads, so to speak. I believe that Cox needs to do a better job at monitoring equipment, that affect signal quality. It can greatly improve service, and reduce the number of visits to our homes.
