Inquiring Mind, Looking With Fresh Eyes, or, Just Trying To Be Helpful In Telling You How To Run Your Business
If, as has been written, "The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers.", then why does it seem as though a preponderance of the replies are from Cox employees?
Moderator ≠ Active Participant. Kinda defeats the purpose.
As of this writing, out of 19 posts on the first page of the TV forum, 11 of the "Latest" posts are from Cox Forum Moderators. Five different Moderators. 19 posts covering the past six days. Averaging three per day.
Man-hour optimization and relevant workforce allocation could be a fertile topic for discussion at the next department meeting.