Incorrect program guide information
I am in the OKC market and for the past week or so, the program guide has been displaying program information for the channel Defy, but Dabl is what's shown. Thanks.
Forum Discussion
Hi,
I apologize for the mix-up. Can you confirm what channel number you're on? Is the guide correct, but content wrong, or the other way around?
Thank you.
It's channel 225. The content that's actually airing doesn't match the guide.
Hi dmoranok, if you have not already done so, please restart your cable box manually by unplugging the power cord from the cack of the cable box for about 1-2 minutes then plug the power cord back in, allow time for the cable box to update, After the cable box is finished loading tune to ch. 225. I checked your guide information and for Oklahoma,a City Ch. 225 is DABL - KFOR.
Follow the below steps to view channel lineups.
To access the channel lineups, open Cox.com Channel Lineup: https://www.cox.com/residential/tv/channel-lineup.html
On the upper right-hand menu, click the Select Location icon icon and enter your location.
From the Channel Lineup menu, click on Find Your Channel and input 225 click on Search,I hope this information is helpful. Thank you for your patience,
I have tried restarting my box and it didn't correct the problem.
Hello, I am very sorry you’ve not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and I would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!
