Incompetent Customer Service Personnel and Missed Service Appointments

Hi, this is definitely not the Cox experience I want for you! I am truly sorry for the frustration and aggravation you have been through! Please email us at cox.help@cox.com, include your name and address and a link to this post. I'd like to review your account to see exactly what happened to ensure this doesn't happen again! I look forward to your response. -Carol, Cox Support Forums Moderator