Hello, the purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need for someone from us to look into your account personally. We would be happy to help. Please reach us on Twitter at CoxHelp, visit us on Facebook, or email by at email@example.com. Provide us the name on the account with your service address to get started.