Forum Discussion

deeunique's avatar
deeunique
New Contributor
2 months ago

I can't access my recordings

Just this morning I wanted to see my recordings, so I went to Contour, then Saved and what came up wasnt my recordings but Scheduled. All the options are For You, Schedules, My List, Purchases & Playlists. That's it. Under Scheduled is has You have no scheduled reminders in the next 14 days. I've tried to hit the down arrow hoping to change the View to something other but it won't go down. does anyone have any suggestions?

 

1 Reply

Sort By
  • GregP1's avatar
    GregP1
    Moderator
    2 months ago

    Hi Deunique,

    I'm sorry to hear you're not able to access your recordings. If you have multiple cable boxes please make sure they are all online. If this does not correct the issue please reach out to us privately. Our email address is cox.help@cox.com. Please be sure to include your full street address and a link to your forum post