Forum Discussion

bigb63's avatar
bigb63
New Contributor
6 years ago

I am having issues with wireless and my TV

I have the panoramic wi-fi, the tv receiver is just a few feet away from the router, but frequently the tv will freeze, sometimes the signal will drop completely then come back, when I use an Ethernet cable it is fine but I do not have an Ethernet port on that wall, the wireless signal is very weak, 1 bar on my tablet when I am 6 feet away, I get better wireless signal from a 10 year old router I own.  I really want to see about getting different equipment, but will the home life stuff still work? if not will it connect to a wireless router that I already have? 

I really just want an old school box/DVR that uses coax, I have a wireless router that is fine, and I have a cox modem, that I own that is only a few years old

Please help

  • Allan's avatar
    Allan
    Moderator
    6 years ago
    Hello. This sounds like the wifi is not producing a strong enough signal to provide proper service in the home and we may need to send a tech out to take a look. Please send us an email with your full name, address, and a brief description of the issue to cox.help@cox.com. Thanks. Allan. -Cox Support Forums Moderator.
  • Bruce's avatar
    Bruce
    Honored Contributor III
    6 years ago

    Is your TV receiver the Wireless 4K Contour Stream Player?  If so, it requires the Panoramic WiFi modem.  If you have an operable coaxial-outlet nearby, exchange your receiver for an "old school" box.

    I'm no expert on Panoramic, but I've read it's awful in this Forum.  Stop the rental fees and buy your own router.  If you subscribe to Cox Voice, Cox can freely issue a combo Voice-Web (eMTA-DOCSIS) modem.  All equipment for telephone service must be freely issued and I don't know if Cox still has those standalone eMTA.  Most issues are combo boxes (eMTA-DOCSIS).

    After getting your "old school" cable-box and modem(s), you'd then need a wireless router.  You can ask for recommendations on this post.

    After getting your personal wireless router, you'd need a Homelife Router for your Homelife system.  Cox would issue the Homelife Router and you'd connect it to one of the LAN ports on your personal router.

    More info about Homelife:

    www.cox.com/.../equipment.html

    • bigb63's avatar
      bigb63
      New Contributor
      6 years ago

      thanks Bruce, I appreciate the reply and the info, yes it is awful, I feel at this point I should have stayed with dish and stuck it out until they resolved their dispute over the fox sports regional broadcasts, that is really why I left dish, it is baseball season,