Forum Discussion

hirosh7's avatar
hirosh7
New Contributor
4 years ago
Solved

How to you get to the support chat?

It seems overly difficult to just find a support chat button to chat (vs. call) with someone at Cox. When you click on the 'Contact Us' link, you get taken to a page that gives you options to 'Chat on the spot with Oliver' and to 'Live chat with our team' but there seem to be no links or buttons available on that page to actually do either of those things.

I'm not up for calling in and spending tens of minutes on hold so I prefer the chat option. How do I get to it without going somewhere else first (like self-help videos, self-help articles, etc.)?

  • Chats and calls are unproductive.  It's best to email at cox.help@cox.com with the following:

     - Full Name
     - Complete Address

1 Reply

  • Bruce's avatar
    Bruce
    Honored Contributor III

    Chats and calls are unproductive.  It's best to email at cox.help@cox.com with the following:

     - Full Name
     - Complete Address