Forum Discussion

JRR's avatar
JRR
New Contributor
7 years ago

How to watch On Demand version when episode has been recorded

I recorded several different TV episodes where the last half was just the weather maniacs going nuts with airtime showing useless pictures of rain in the dark.  I want to watch the ON DEMAND version of the episodes but the stupid Contour box will only allow me to watch the version of the episode that is recorded on DVR.  That is stupid.  Is there a way around that?

  • Allan's avatar
    Allan
    Moderator
    7 years ago
    Hello. We can look into this issue for you. What program/show and episode(s) are you trying to watch?
    • JRR's avatar
      JRR
      New Contributor
      7 years ago

      Chicago PD episode 21 is one of them.  I think other major network shows in same time slot, too.

      • Becky's avatar
        Becky
        Moderator
        7 years ago
        Hi JRR, it appears that episode 21 of Chicago PD is missing from the Contour 2 On Demand library. I'm sorry! This may be why your receiver is pulling the episode from the DVR. I've submitted a ticket so our video On Demand administrators can contact NBC regarding the files for episode 21 of Chicago PD. We'll let you know as soon as the episode is available in the Contour 2 On Demand library. -Becky, Cox Support Forums Moderator