How do I get Cox to understand my issue and get it fixed?
How do I get Cox to understand my issue and get it fixed? I spent over 3 hours (over 2 days) with the "Help" guys, and the problem still isn't fixed. I did everything the help guys had me do. I even went to the Cox store and got all new modems and cables. There isn't much more I can do at my end. I firmly believe the issue is at Cox's end. What's the problem? All of a sudden, the audio freezes but the video keeps going, or maybe only the video drops out but the audio keeps going, or maybe both will drop out. I was online with a tech for 3 hours (over 2 days) and we both agreed the problem was at Cox. And the last guy said it would be fixed by March 30. Guess what? It's still a problem. So is there a way to get to some big shot at Cox who knows what to do or who to speak to in order to get this fixed?