Forum Discussion
dkjjohn
5 years agoNew Contributor
Thank you for your reply. While that makes no sense whatsoever, you are the first person to at least give me that information. I chatted with 5 people yesterday who never once gave me that info.
Bruce
5 years agoHonored Contributor III
The purchase might be associated to your account instead of the cable-box. Even if you replaced your cable-box, your account info would push your purchase history to the new cable-box.
You could try sending an email to Cox to clear it from your account. It might take a few levels of bureaucracy but worth an attempt.
Send an email to cox.help@cox.com with the following:
- URL of This Post
- Full Name
- Complete Address
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